A narrow secondary staircase entrance at the eastern end of the platform, improved considerably in the early 2000s, descends to Mansell Street.

The underground extension to Bank, which opened in 1991, diverges from the original route between Tower Gateway and Shadwell, the next station to the east.

In keeping with the DLR's original basic lightweight philosophy, Tower Gateway is a simple elevated terminus.

The typical off-peak service in trains per hour from Tower Gateway is 6 tph to and from Beckton via Canning Town.

[9] In exchange, services from Fenchurch Street railway station might move to the current Tower Gateway location.