[12] However, Chaubal and Martela were dismissed by the organization's board of directors in 2018 after an internal review found they had diverted $353,703 to unapproved personal purchases and side projects.
The merger became the organization's microgrants program, which gifted small grants to trans people who were in need of funds to cover the fees associated with legal name and gender marker changes, as well as with updated identification documents.
[11] The organization's hotline does not engage in non-consensual active rescue,[20] meaning operators never call 911, police, or emergency services on callers without an expressed request and consent, based on research associating involuntary hospitalization with increased suicide attempts after discharge.
As of June 2020, the organization had set in motion a Spanish language extension[24] in order to serve Spanish-speakers calling the hotline.
[citation needed] Facing a $2.5 million USD budget shortfall at the end of 2023, the hotline suspended operations for a two-week hiatus, beginning December 18.
[11][9] In a June 2019 interview on the podcast Queery, Trans Lifeline Executive Director Elena Rose Vera stated that 85% of the organization's budget comes from members of the general public in the form of small donations.