Tudor IT Process Assessment
Its first version was published in 2003 by the Public Research Centre Henri Tudor based in Luxembourg.
TIPA offers a structured approach to determine process capability compared to recognized best practices.
The TIPA framework is supported by an exhaustive toolbox that provides templates and tools for every single step of the assessment process.
Researchers from CRP Henri Tudor, being active members of the ISO working group in charge of that transformation within ISO/IEC JTC 1/SC 7, got the idea to apply and experiment this new generic assessment framework to both software and IT operation processes.
This led to the definition of the AIDA (Assessment and Improvement integrateD Approach) research & development project in 2003, aiming at applying a common method for the definition and assessment of processes for both the software development and IT operations sides.
The project resulted in the creation of a structured process assessment method for IT Service Management based on ITIL.
In 2009 AIDA was rebranded as TIPA (Tudor IT Process Assessment) and this brand officially registered.
[4] The complete method was published in the book “ITSM Process Assessment Supporting ITIL“, released in 2009.
That upgrade has also been the opportunity to improve the overall quality of the framework based on the 8 years of experience by Tudor and historical users of the method.
The last upgrade was done in March 2014 to introduce classes of assessment aligned with the requirements of the ISO/IEC 3300x[5] series, evolution of the ISO/IEC 15504.
It was developed applying requirements engineering techniques that support the quality characteristics expected from a compliant process model (traceability, comprehensiveness, usability, assessability).
TIPA Assessor: he conducts the interviews and analyses the results to draw conclusions on the assessed process maturity.
TIPA Lead Assessor: he is accountable for the compliance of the method delivered and for the assessment results.
Like in the Standard CMMI Appraisal Method for Process Improvement (SCAMPI), there are three different classes of assessment in TIPA.
It requires less resources, rating evidence and time than the two other classes, but also provides limited assessment results with minimal process analysis.
