This simplifies the user's experience (only one place to check for messages) and can offer new options for workflow such as appending notes or documents to forwarded voicemails.
[2] Unified messaging for professional settings integrates communications processes into the existing IT infrastructure, i. e. into CRM, ERP and mail systems.
UM is a component of UC which involves the integration of various communication channels, such as email, voicemail, and fax, into a single platform.
This streamlines the management of messages, providing users with a centralized interface for handling diverse communication types.
In contrast, UC encompasses a broader spectrum of services, extending beyond messaging to include real-time communication tools, collaboration platforms, and other integrated applications.