University Hospitals of Leicester NHS Trust

It treats in excess of 1 million patients per annum, delivers 10,000 babies a year and provides the largest emergency service (admissions and ED attendances).

Leicester General Hospital specialise in renal care, orthopaedics, diabetes research, urology, maternity, brain injuries, and treatment for disabled children.

[1] In 2015, Interserve was awarded a £300m contract to manage trust buildings over 7 years but the deal was ended in April 2016 after it was issued with a warning over poor cleaning standards.

In March 2018 the trust agreed to create a wholly owned subsidiary to run its facilities management services which will increase salaries, spend £2m on cleaning and recruit more maintenance staff.

University Hospitals of Leicester achieved the highest possible ranking for service quality from the Healthcare Commission five years running - '3 Stars' in 2003/04 and 2004/05 followed by 'Excellent' from 2005/06 to 2007/08.

This was the best five year record of any multi-specialty teaching trust in England, and followed a remarkable turnaround from zero stars in 2002/03 (associated with an administrative error relating to waiting lists for minor surgery), which the Leicester Mercury described as 'zeros to heroes'.

[9] In May 2017 the trust declared a critical incident after patients faced extreme delays in its new £48m emergency department and bed occupancy at Leicester Royal Infirmary was running at 97%.

[11] In January 2018 18% of patients needing admission from A&E had to wait more than four hours for a bed - an improvement in the Trust's performance against other NHS hospitals compared with previous years.

Four-hour target in the emergency department quarterly figures from NHS England Data from https://www.england.nhs.uk/statistics/statistical-work-areas/ae-waiting-times-and-activity/