Since September 2008, there are also three units in Stockholm, Sweden – two at the central railway station and one at the nearby bus terminal, Cityterminalen.

The company has started to expand into shopping centres, with a new store at Bridgend Designer Outlet, South Wales.

The first Upper Crust opened in 1986 by Travellers Fare, the catering division of British Rail, in London Waterloo Station.

During the COVID-19 pandemic in the United Kingdom, SSP announced it was cutting 5,000 UK jobs across its chains, including Upper Crust and Caffè Ritazza, as part of a restructuring aimed at keeping the company afloat.

The chain offers a number of hot and cold drinks, including coffees (Americano, latte, cappuccino, mocha, espresso), teas (Earl Grey, lemon, green, peppermint, fruit infusion), hot chocolate, carbonated drinks (Coke, Diet Coke, Sprite, Fanta, Red Bull), still and sparkling waters, Innocent smoothies, orange and apple juices and Feel Good juices.