Versaterm Inc. is a Canadian company based in Ottawa, Ontario that develops computer-aided dispatch (CAD) and records management systems for police, fire, and other public safety agencies.
Versaterm and its rival Niche Technologies, also based in Canada, have "cornered much of the market" for records management in North American police forces, according to The Globe and Mail.
[4] Police agencies that have employed Versaterm's CAD system include Portland, Sacramento, Salt Lake City, and Seattle.
[3][5] Agencies were also irritated by the $2.5 million annual maintenance costs they were required to contribute,[5] and, in a "near-mutiny", some considered not paying to employ the system, due to its reported problems.
[3] Versaterm's record management software has been used by police forces from Austin,[8] British Columbia,[9][10][11] Minneapolis,[12] Portland[5] and Seattle.