When they were hired for non-queer roles, they started suggesting to the writers that their characters could be non-binary, and some shows accepted to make the change.

[10] In 2018, they starred in the queer web series Recon, about a group of teenagers attending a secret spy school, as Ren St. Claire, one of the main characters.

In 2019, they starred in another queer web series titled These Thems, where they played Vero, a non-binary character befriending a 30-year old woman who had just come out.

[9] Ortiz plays a non-binary pirate in this queer comedy about the romantic relationship between Blackbeard and Stede Bonnet which quickly became a hit.

[3] Their character takes inspiration from both their Hispanic/Caribbean and American culture,[8] as well as "men who are comfortable with their femininity", such as Ricky Martin, Marc Anthony and Bad Bunny.

[19] Ortiz is an activist in subjects such as Puerto Rican federal voting rights, anti-racism, and gender neutrality in the Spanish language.