He is the son of Kusum and Major General S. B. L. Kapoor, VSM (Retd) of the Indian Army.

In 1984, he graduated magna cum laude, with a Bachelor of Arts in Philosophy from Princeton University.

[5] In 2000, Kapoor was appointed President and CEO of Walker Digital, an incubator of several internet businesses including priceline.com.

[4] In January 2004, Kapoor was appointed CEO and President of iQor (formerly IRMC[6]), a customer-service and outsourcing company.

[14] Kapoor and his wife Jaishri have three children, twin daughters Riya and Sara and a son, Kavi.