[2] "When Love Goes Wrong" was produced by Maurice White and written by Philip Bailey, Andrew Klippel and Alan Glass.

[1] David Stubbs of Uncut proclaimed "Philip Bailey shows he's chockful to the falsetto brim with the milk of human soulfulness" on the tune.

[3] Geoffrey Himes of The Washington Post found that "on the slower romantic ballads such as When Love Goes Wrong and Cruising, Bailey's impossibly high tenor sounds as if it's in a permanent swoon.".

[5] Al Rasheed Dauda of Vox stated "Philip Bailey and his unrivalled falsetto blesses the ballads When Love Goes Wrong and Cruisin'.

[6] Steve Jones of USA Today also declared that "the mellow grooves of Cruisin' and When Love Goes Wrong showcase Philip Bailey's still brilliant falsetto".