[1] On 10 November 2014, the group announced those who pre-ordered their fourth studio album, Four, would receive an instant download of "Where Do Broken Hearts Go" on iTunes.
[4] Musically, the song blends heavy '80s pop influence with synth beats, "perfectly planned pauses" and high harmonies.
[2] "Where Do Broken Hearts Go" was met with positive reviews from music critics, most noting the heavy 80s' influence of the song.
Jason Lipshutz of Billboard stated, "'Where Do Broken Hearts Go' continues down the road of big chords and harmonies designed to echo through stadiums.
[6] Christina Garibaldi of MTV praised the group's harmonies, remarking, "Each goes on to sing about the moment you realize you let the one you love get away.