He has written extensively on the topic, holds seven patents relating to search and personal information management, and was noted for his early contribution to Planz.

In 2005, he organized a seminal National Science Foundation (NSF)-sponsored event the "Invitational Workshop on Personal Information Management".

[8] This and other work [9] describing a framework for understanding personal information management has been called "highly influential" by recognized researchers in the field of PIM.

[12] Jones’s current work focuses on how people can manage their personal information as they age in order to better achieve optimal health, wealth and the sharing of their legacy.

Beginning with his post-doctoral work at Bell Laboratories (later Bellcore) in Murray Hill his research turned to the relationships between human memory and computer-based systems of search and information retrieval.