It is complemented by Get Help, a feature introduced in Windows 10 that enables the user to contact Microsoft directly but does not allow for remote desktoping or screen sharing.

If the user disconnects the session, the remote assistance application terminates and no further connections are allowed.

[6] Remote Assistance in Windows XP is integrated into the Help and Support Centre UI and allows sending invitations to the support person by email, Windows Messenger or saving the invitation as a file and transferring the file across through other methods.

It also supports session pausing, built-in diagnostics, chat, file transfer and XML-based logging.

Remote Assistance is configurable using Group Policy and supports command-line switches so that custom shortcuts can be deployed.

[15][16] In November 2021, Microsoft announced a more business-friendly version of Quick Assist, called Remote Help.

[17] While later versions of Windows 10 allowed users and technicians to authenticate against Azure Active Directory, this version includes new integrations such as: While Remote Assistance establishes a Remote Desktop Protocol (RDP) connection to the end user's computer (requires TCP port 3389 to be opened on the client machine and the firewall/NAT/router behind which the machine is), Quick Assist is cloud-based and requires one outbound connection from the helper's PC to the cloud service/Microsoft server, and a separate connection from the cloud service to the machine of the person getting assistance.