Although she was admitted to the acting department of the Hong Kong Academy for Performing Arts in Form 5, she gave up the opportunity to advance to university.

[7] In 2013, she was recommended by her teacher Lo Koon-lan from The Academy of Performing Arts to participate in the audition for the TVB drama Never Dance Alone and set foot in the entertainment industry.

[9] In 2014, when Lai participated in the drama Lord Of Shanghai, well-known veteran actor Anthony Wong highly praised her, naming her Little Ling (Little Carol Cheng).

In 2020, Lai was highly praised for her performance and couple collaboration with Owen Cheung, in the comedy drama Al Cappuccino, which earned her first nominations for both Best Supporting Actress and Most Popular Female Character at the TVB Anniversary Awards 2020.

As a stage actress, Lai has performed in a number of troupe works and served as the master of ceremonies for the "23rd Hong Kong Drama Awards".