[2] On November 22, 2022, Zendesk announced that it had been acquired by a group of investors led by Hellman & Friedman and Permira for approximately $10.2 billion.

[3] Zendesk was founded in Copenhagen, Denmark in 2007 by three friends: Morten Primdahl, Alexander Aghassipour, and Mikkel Svane.

[8] Adoption accelerated in 2008, due to an increased interest in responding to customer complaints on social media and after Twitter started using Zendesk.

[6] Venture capital investors were willing to invest in Zendesk only if the company moved to the United States,[4] where most of their customers were.

[7] The city and county of San Francisco provided Zendesk with a six-year payroll tax incentive to move to the area in exchange for doing community service.

[21][22][23] Initially, Zendesk's software was focused on assisting small businesses, but it transitioned to aid larger companies over time.

[31] In 2018, the company introduced Zendesk Suite, which combines social media, live-chat, email, and other communications into a single ticket system.

[35] Part of the social media software acquired from Smooch was rebranded as Sunshine Conversations, a tool that competes with Salesforce.com.

In 2021 for example, several companies joined Zendesk marketplace, such as Crowlingo for multilingual data collection, Verse for lead conversion and ViiBE for remote visual support.

[39][31] In July 2019, cybersecurity researcher Sam Jadali exposed a catastrophic data leak known as DataSpii.

Branding itself as the "God mode for the internet," NA granted its members the ability to access URLs for support-ticket file attachments from Zendesk customers, including Venmo.

[44] The DataSpii report revealed that third parties systematically accessed URLs almost immediately after their collection, posing a threat to the confidentiality of the sensitive information contained within them.

[50] In June 2022, it was announced that Zendesk would be acquired by a consortium of private-equity firms led by Permira and Hellman & Friedman in an all-cash deal worth $10.2 billion.

[51] Thereafter due to the pending acquisition by these firms Zendesk neither provided shareholder's letter nor held a conference call or webcast to disclose the financial results for the third quarter ending September 30, 2022.

In addition to this due to the impending transaction, Zendesk suspended its financial guidance for the fiscal year ending December 30, 2022.