Until 1945 narrow gauge Zittau–Hermsdorf railway to today's Bogatynia in Poland and Heřmanice in the Czech Republic also began at Zittau station.

The standard gauge parts of the station are operated by DB Station&Service (platforms) and DB Netz (tracks), narrow gauge parts by Saxon-Upper Lusatian Railway Company.

Narrow gauge services to Kurort Oybin and/or Kurort Jonsdorf run five times daily during main tourist seasons, two times daily during off-season.

On summer weekend days there are three additional pairs of trains, which makes a peak of up to eight daily trains on summer weekend days.

The narrow gauge passenger station is located east of the square with the bus stop, a depot west of it.