Opened in 1897, the station is owned and operated by Swiss Federal Railways (SBB CFF FFS).

In 1897, as the railway lines to Zürich via Thalwil and to Arth-Goldau were opened, the station had to be moved to its current site.

From the onset of dusk until 23:00 hours, the station building is illuminated by a light installation by artist James Turrell.

The Bahnhofplatz outside the station is a focal point of the extensive local public transport network of the Zugerland Verkehrsbetriebe (ZVB), which has 285 stops and a total route length of 197 km (122 mi).

Young locals regularly make use of Zug's railway station as a social meeting point.

Proximity to shops, kiosks and food stores helps to improve the station's prominence amongst local youths, especially when considering the relatively high concentration of nearby amenities and parks.