The station is Grade II listed[1] and was designed by Charles Liddell, in an Italianate architectural style when he was Chief Engineer of the Newport, Abergavenny and Hereford Railway.

The station, designed by Charles Liddell, Chief Engineer of the Newport, Abergavenny and Hereford Railway (NA&HR), is in an Italianate architecture style[2] in a local pink semi-ashlar sandstone[3] with natural slate roofs and stone stacks.

Train running information is provided via automated announcements, digital CIS displays and timetable posters, along with a customer help point on platform 1.

Step-free access is available on the northbound platform at all times, but to the southbound one only when the ticket office is staffed (as this requires the use of a barrow crossing with locked gates).

[5] Proposals for an accessible footbridge at the station were put forward in 2010 but cancelled as Network Rail failed to obtain listed building consent.

Two trains per day in the early morning on weekdays to London Paddington, via Hereford and the Cotswold Line, commenced operation in December 2007.

However, they were short lived, being withdrawn and cut back to Hereford in December 2008; due to low passenger usage, and travelling south to Newport and using trains via the Severn Tunnel and Swindon being quicker.