CXLoyalty (formerly Affinion Group and CUC) is a private company based in Stamford, Connecticut that provides customer engagement and loyalty programs.

[9][10] In December 2006, Trilegiant settled allegations of deceptive selling practices for failing to inform customers of auto-renewal on their membership products.

[11] In 2013, Affinion settled allegations with 47 states that its companies misled consumers regarding membership in discount clubs.

A spokesman for the bank said "We will be compensating customers who did not receive full services from Affinion, and providing our apology."

[13] In July 2015, the Consumer Financial Protection Bureau announced that Affinion had billed customers for services that had not actually been provided, claiming that the company owed consumers $6.8 million in refunds, and would have to pay civil penalties amounting to $1.9 million.