[3] The aircraft was first delivered for Air India Express and was registered as VT-AXC on 19 April 2005.

[2] On 6 July 2005, it was damaged in a runway excursion on landing at Cochin International Airport, India.

[2][3] On 12 May 2018, it was struck by a Lockheed L-100 Hercules, registered as N403LC, of Lynden Air Cargo whilst parked at Port Moresby Airport, sustaining damage to its right winglet.

On 1 October 2018, Japanese divers located the passenger between partially submerged seat rows 22 and 23, in the vicinity of a fuselage fracture; he had not been wearing a seatbelt.

[14] The Department of Transportation, Communications & Infrastructure in the Federated States of Micronesia issued a preliminary report on 26 October.

An autopsy determined that there was a lack of trauma around the waist and hips, indicating that the passenger "was not wearing a seat-belt" at the time of the crash, "which allowed his body to become a projectile sustaining traumatic head and facial injuries".

[15] On 18 July 2019, the Papua New Guinea Accident Investigation Commission issued its final report: the flight crew did not comply with Air Niugini Standard Operating Procedures, nor the approach or pre-landing checklists, and did not adequately brief the approach.

The Precision Approach Path Indicator was showing three white lights just before entering Instrument Meteorological Conditions (IMC).

However some cabin crew members acted with conspicuous courage, retrieving passengers lying underwater in the aisle or still strapped in their seats.

The report concluded the Papua New Guinea Civil Aviation Safety Authority "did not meet the high standard of evidence-based assessment required for safety assurance, resulting in numerous deficiencies and errors".