In 1995, Stubblefield initiated a cultural transformation at Baptist Health Care that turned around lagging patient and employee satisfaction scores.
[1] His efforts subsequently brought about reduced staff turnover rates, increased market share and improved financial performance.
[2] Baptist Health Care now is recognized nationally as a leader in patient satisfaction from changes made during Stubblefield's career.
[6] As a well-known leader on health care issues, he is a frequent speaker at conferences throughout the country and is often quoted in national articles.
[9] In 2005, he shared the BHC success story in his book The Baptist Health Care Journey to Excellence; Creating a Culture that Wows.