The two floor station features a large main lobby that contains a coffee shop, a newsstand, and a post office.

It is also served by the daily round trips of the Adirondack, Ethan Allen Express, Lake Shore Limited, and Maple Leaf, plus the seasonal Berkshire Flyer.

[9] In October 2008, it was announced that a fourth track would be built after the two previous terminal buildings were demolished; a contract for that work was assigned at the same time.

[9] Design work was proceeding on the fourth track as of February 2010, but actual construction was placed on hold pending resolution of funding issues and demolition of the two terminal buildings to the north.

[8] In a December 4, 2012 press release, Amtrak indicated that installation of the fourth track would begin in 2013,[11] and the project was completed in March 2016.

[12] By 2020, it was Amtrak's ninth-busiest station, as well as the busiest to serve a metro area with a population smaller than 2 million,[13] a distinction it has held since at least 2010.