Amelia is most often deployed to provide user-facing support, as well as assist contact center agents during live conversations.

[6][7] As of 2024, Amelia has been deployed to improve customer care, employee services and operational efficiency for hundreds of global enterprises across various industries, including Securities Services at BNP Paribas,[8] Resorts World Las Vegas,[9] Aeromexico,[10] Visionworks[11] and ASICS.

[12] Released in 2017, Amelia AIOps (formerly 1Desk)[13] is an enterprise-scale autonomic framework that integrates IT operations and shared services.

[14] Amelia AIOps features an integration framework to connect with any existing platform with an open API.

Its proprietary Machine Learning functionality (internally dubbed "IPconnect") recommends new automations based on observed behaviors of human workers.