Ticketing machines and a CIMB Bank ATM were installed at the station concourse, as well as a convenience store.

Only Touch 'n Go cards were accepted for payment at the carpark, which charges a flat rate of MYR 4 per day.

Between July and December 2016, upon the opening of the Puchong Perdana-Putra Heights stretch and the full deployment of the new CSR Zhuzhou trains on the Sentul Timur-Putra Heights stretch, the old Adtranz trains in use since 1996 were reduced to serve only the Ampang-Chan Sow Lin stretch while pending the completion of the signalling system in the line.

Commuters going from Ampang to Kuala Lumpur city centre (i.e. Masjid Jamek) or vice versa were required to alight at Chan Sow Lin and switch from the Adtranz trains to the new CSR Zhuzhou trains.

Direct travel between Ampang and Sentul Timur, as it was before July 2016, was restored on 1 December 2016, following the completion of the upgrading of the signalling system on the Ampang-Chan Sow Lin stretch, which also sees the wholesale replacement of the old Adtranz trains with the new CSR Zhuzhou trains.