Arrow was created to make Amtrak's reservation taking more simple.
The system is used directly by Amtrak employees and travel agents, and is also the basis for Amtrak.com and Quik-Trak reservations.
On August 26, 2007, the system was the victim of a major power outage at the data center, which impacted Amtrak nationwide.
All Amtrak agents were forced to hand-write tickets, and were unable to use the system for any other purposes.
You can help Wikipedia by expanding it.This business software article is a stub.