[citation needed] The captain was 58-year-old Marat Ganievich Muratbaev and the first officer was 54-year-old Mirzhan Gaynulovich Muldakulov.

"[9] He continued, "When we took off, the plane began to shake very hard and I knew it was going to fall ... All the people who stepped on the wing fell, because there was ice.

[7][11] Thirteen people, including the captain and first officer, who died in hospital nearly a month after the accident, were killed, and 66 were injured.

[1] According to the Deputy Prime Minister of Kazakhstan, the preliminary results made by the commission of investigation found that the airplane struck the runway surface twice with its tail with 300–400 metres (980–1,310 ft) between the two tailstrikes.

The captain died, while the first officer at that time was hospitalized for serious injuries, so both pilots were unable to say what happened.

[14] In late January 2020, the Aviation Administration of Kazakhstan (AAK) revealed serious safety violations at the airline.

The AAK found that Bek Air pilots routinely neglected to perform a walk-around and inspect for airframe ice before take-off, and had skipped these procedures on the accident flight, in violation of operations manuals from both the aircraft manufacturer and the airline.

The AAK also found multiple systematic problems with Bek Air's maintenance program.

[16] In May 2021, the Talgar District Court of Almaty sentenced a real estate agent and five building officials — including the former head of the Department of Land Relations of Talgar — to prison for the illegal and fraudulent sale of building sites close to the airport.