[1] The company provides technology assistance and consulting services to businesses in a variety of sectors including retail, transportation, government, education, and public safety.

[5] Following a temporary dip in operations during Black Monday of 1987, Odyssey Partners bought the company through a leveraged buyout in 1988.

[10] In May 1997, Black Box Corporation’s board of directors authorized management to buy back the company's stock, depending on market prices and other factors.

In 1998, the company started offering on-site data and infrastructure services in the United Kingdom that further expanded throughout Europe and the Pacific Rim.

[12][13] From 2000 to 2010, Black Box Corporation formed partnerships in the USA with key IT service providers, including Cisco, Avaya, NEC, and Unify.

With Japan Radio Co. Ltd. (JRC), the business signed a technology transfer and license agreement in 1991 for equipment with 30 and 120 digital UHF channels.

In India, Tata Telecom introduced a line of call centre products in 2000 that it had purchased from its joint venture partner Avaya Communications (formerly Lucent Technologies).