[6] In addition to shopping venues, the retail park is host to numerous outlets for food and drink with the Mill House Pub also on the site.

The arrival of a new shopping area was a welcomed addition for the local community, and it was officially opened by Emmerdale star Malandra Burrows, it employed just under 1,000 people and was only home to 16 retailers, including Soccer Sports (now Sports Direct), Tesco, WH Smith, Clarks and Next, all of which are still present in the park as of January 2022[update].

In 2017, The Body Shop, JD Sports, EE, the former Toys R Us, and Foot Asylum's first North Wales store opened.

The park today has grown to host 38 retailers, across over 365,000 sq ft, it employs more than 2,000 people and attracts 10.5m visitors a year.

Alan Barker, centre manager at Broughton Shopping, said: “Community is hugely important to us, so it’s brilliant to mark the milestone by supporting a worthy cause for each year we’ve been around.

[14] During the COVID-19 pandemic, the park (excluding supermarkets) were shut in late March 2020, and following Welsh Government guidelines, re-opened in stages, in June,[15] July and August[16] 2020.

In November 2021, Sam Rowlands, an MS for North Wales, called for the Welsh Government to make improvements to the slip road junction 36a of the A55, which only connects the shopping park with traffic from the east from Chester and Wrexham.

[17] During the COVID-19 pandemic, a national lockdown order was issued across the United Kingdom in March 2020, closing the entire centre aside from essential shops such as Tesco.

As the centre resides in Wales, the timing and eventual order for a staged reopening of shops and restaurants were the responsibility of the Welsh Government.

Concerns were raised over policing in the park and whether the responsibility would be increasingly pressured onto retail workers, and the centre's location on the border, made it a large concern for the Welsh Government, with North Wales Police and Crime Commissioner Arfon Jones, fearing English shoppers from North West England would increase transmission of COVID-19 in the local area and Flintshire as a whole, with him saying "It’s going to have implications for policing in North Wales because I think people will be tempted to cross the border to pop into Wrexham for a drink or go to retail centres like Broughton Shopping Park".

A report released by the owners British Land, conducted by independent economics consultancy, Regeneris, in June 2018,[28] detailed the impact Broughton Centre has had on the local Broughton-Bretton community and the wider Flintshire-Cheshire area, the report's findings are: From 2014 to 2017, British Land invested over £24 million into improvements and new developments of the centre.