Services began in September 1975, after the city had been served by neighbouring systems including Hamilton Street Railway (HSR) and former subsidiary Canada Coach Lines, as well as "local" services to and from Toronto once provided by Gray Coach Lines and GO Transit along Lakeshore Road (Highway 2).

[2] Sale of paper tickets to the general public ended on August 31, 2019, and were no longer accepted as payment after December 31, 2019.

Children ages 12 and under can ride fare-free on Burlington Transit when they use their child concession Presto card or when accompanied by a fare-paying customer.

They are valid for two hours from the time of boarding the first bus and can be used to transfer between Burlington Transit (BT) buses in any direction – as well as to transfer to neighbouring Oakville Transit and Hamilton Street Railway (if paying by Presto, credit or debit card) buses – without having to pay another fare.

The terminal is an important central transfer location for Burlington Transit and a terminus for Hamilton Street Railway services.