Business process mapping

The main purpose behind business process mapping is to assist organizations in becoming more effective.

International Organization for Standardization or ISO 9001 : 2015 encourages a process approach to quality management.

The relationship between each process within the organization and how those interactions impact Quality Management is significant.

In the early 1930s industrial engineer Allan H. Mogensen began training business people by using these tools of industrial engineering at his Work Simplification Conferences in Lake Placid, New York.

A 1944 graduate of Mogensen's class, Art Spinanger, took the tools back to Procter and Gamble where he developed their work simplification program called the Deliberate Methods Change Program.

These include: detailed flow-charts, work flow diagrams and value stream maps.

It consists of some symbols such as arrows, circles, diamonds, boxes, ovals, or rectangles.

Although this is just a simple example, many aspects of business, including supply chain, operations, marketing, finance, and accounting, use similar process mapping activities to improve efficiency.