It provides a tool for tracking the flow of transactions across IT infrastructure, in addition to detection, alerting, and correction of unexpected changes in business or technical conditions.
Using BTM, application support teams are able to search for transactions based on message context and content – for instance, time of arrival or message type – providing a way to isolate causes for common issues such as application exceptions, stalled transactions, and lower-level issues such as incorrect data values.
[3] BTM also aims to provide proactive problem prevention and the generation of business service intelligence for optimization of resource provisioning and virtualization.
According to Gartner, BTM and deep dive monitoring are "fundamentally distinct and their associated processes are typically carried out by different communities with different skill sets.
Maximum productivity can be achieved more efficiently through event correlation, system automation and predictive analysis which is now all part of APM.