It uses pneumatic tubes placed under the ceiling to transport food to the customers' tables at 140 kilometres per hour (87 mph).

[4] After seeing pneumatic tubes in an episode of the cartoon Futurama, Crofskey decided to use them in the café, and they started using them to transport dockets to the kitchen.

After Crofskey felt that this was not enough, the eatery started placing pneumatic tubes around the ceiling to deliver food to tables in 2013 and 2014.

[5][6] In November 2020 former employees accused the eatery of bullying, not allowing and discouraging breaks and sick days, and asking inappropriate questions.

The employees and a petition of 1500 signatures called for the eatery to be removed from the Hall of Fame, and the Restaurant Association started investigating the case.