[5][6][7] Direct Energy acquired a number of upstream assets, including gas reserves and power generation facilities.
In November 2015, the company acquired Israeli startup Panoramic Power, a manufacturer of circuit level wireless sensors that collect energy information, for $60M.
[15] Direct Energy’s U.S. operations span 46 states and the District of Columbia including Texas, Ohio, Michigan, Illinois, Pennsylvania, California, Connecticut, Maryland, Rhode Island, Maine, New York, New Jersey, Delaware, Massachusetts, Florida, North Carolina, Kentucky, Indiana, Alabama, Oklahoma and Virginia.
While not providing services to residential customers and businesses in Oklahoma, Direct Energy has established an Operations Center in Tulsa.
In Canada, Direct Energy has operations in Ontario, Alberta, British Columbia, Manitoba, Quebec, Saskatchewan, Nova Scotia, Prince Edward Island, New Brunswick, and Newfoundland and Labrador.
[16] In Ontario, Direct Energy previously rented water heaters to around 600,000 residential homeowners;[17] this division was sold off in 2014 and subsequently rebranded as Enercare.
Direct Energy encourages their employees to take their first step into community involvement by offering one paid volunteer day a year.
Garret chose to give the donation to the Mechanicsburg Area School District's Trails and Trees Environmental Center.
In the past the grant was awarded to a Pittsburgh community food bank, Medina Creative Housing, and Animal Protectors of Allegheny Valley.
[24] After the forgeries committed by sales employees were discovered, Direct Energy president Paul Massara reported that "action [was taken to] deal with these issues and we've moved on a long way since that time."
[25] In November 2012, Canada's Competition Bureau began looking into whether water heater rental companies were engaging in anti-competitive practices.
[18] March 2014 - An Alberta judge has certified a class action lawsuit against Direct Energy alleging the company violated the Criminal Code and Canada's Interest Act.