Call Federal Credit Union was formed in September 1962 by volunteer employees of Philip Morris USA in Richmond, Virginia.

The credit union's name was derived from the company's iconic bellhop Little Johnny, who was known for the slogan "Call for Philip Morris."

Befitting its location in a popular shopping area, the Hancock Village branch represents a shift from the traditional teller line setup and features a more open, comfortable retail environment.

Call Federal Credit Union previously had branch operations in Louisville, Kentucky until 2005 and in Concord, North Carolina until 2012.

Membership to Call Federal Credit Union was originally limited to Philip Morris USA employees and their family members.

Call Federal Credit Union received a community charter on July 7, 2010, that allowed it to serve anyone living and/or working in the city of Richmond as well as the counties of Henrico, Chesterfield and Hanover.

[6][7][8] In July 2014, Call Federal received approval of its community charter expansion application by the National Credit Union Administration (NCUA) Board.

[11] In February 2020, a merger was completed with RiverTrace Federal Credit Union, bringing 1,300 members and $16 million in assets to the combined organization.

Call Federal Credit Union and its employees volunteer with the YMCA's Bright Beginnings program, which helps children from low-income families obtain school supplies; Habitat for Humanity; and Virginia Blood Services.

Employees are also encouraged to get involved in community organizations such as the Central Virginia Food Bank, Children's Miracle Network and the Make-a-Wish Foundation.