[21] Media reported allegations that Marcelo had met other companies in order to use their information to start Care.com, but a spokesperson for Matrix denied any claims of unfair treatment.

[2] In 2015, The Boston Globe reported about a couple defrauded by a nanny who had cleared the site's screening processes as well as other instances where families in the United States were suing the company for alleged negligence in properly conducting background checks.

[37] In March 2019, The Wall Street Journal reported that the site listed day care providers as licensed in their state when they were not.

[38][39] Care.com responded by eliminating unverified childcare listings created automatically but never claimed by the facility owner from the site and strengthening member screening procedures.

[40][41][39] In December 2019, holding company IAC announced its intention to acquire Care.com for $500 million, and completed the acquisition on February 11, 2020, at which time Care.com ceased trading on the NYSE.

[42] During the COVID-19 pandemic, the company enabled several states, municipalities and non-profits to help frontline workers in those communities find care for their families.