With leading-edge technology and unmatched insights driven by rich engagement data and deep industry relationships, Carenet addresses the most challenging population healthcare needs while meeting their clients' business objectives.
ENGAGEMENT: The organization's Intelligent Engagement™ Enterprise leverages their expert talent orchestrated with modern, cloud-based technology to support consumers’ choice, convenience and control when managing appointments and other key interactions.
While serving differing populations offering 24/7 access to care for employees to connect with an advocate regarding medical and dental needs 5.
The team supports their clients in defining the best customer service journey – identifying where communication breaks down between the business and their consumers to reduce friction points and enable exponential efficiency.
Carenet began in 1988 as a patient-management operation within the Christus Santa Rosa Health System in San Antonio, Texas.
In 2004, an investor group purchased Carenet from Christus and transitioned the company into a nationwide business processing outsourcer offering medical contact center services that support member and patient programs for healthcare organizations including health plans, hospital systems, employer groups, pharmacy benefit managers, utilization management firms, the US Military, and government-sponsored programs such as Medicare and Medicaid.