[4] The Directive applies to most contracts between traders and consumers[5] and applied to all contracts concluded after 13 June 2014.
[6] Exceptions include financial services, gambling, healthcare by regulated professionals, package travel,[7] property transactions, social services, timeshare[7] and most aspects of passenger transport.
The Consumer Rights Directive contains provisions on: The UK government held a consultation in 2012.
[10][11] The new laws overhaul a number of consumer protection measures originally enacted long before the rise of internet shopping[12][13] and fit together with a number of other changes[14] to form a new Consumer Bill of Rights replacing more than a dozen older, often overlapping and inconsistent laws.
[15] Outdated Spanish mortgage laws have already been shown to be in breach of the new rules and must conform.