A comprehensive service review conducted in 2000[4] focused on the needs of three specific groups: students, industrial employees, and seniors.

The report, based on one primary principle: transit should directly and conveniently take passengers where they want to go, was approved by council in November 2000, and many of the recommendations were immediately implemented.

Additionally, the operator runs a fixed industrial service with four different deviations to serve the needs and shifts of workers at city plants.

Cornwall also operates the Handi-Transit paratransit service for physically challenged individuals, as well as a community bus route that offers several midday flexible loops based on passenger demand.

The fleet consists of 14 LFS (4th generation) with diesel and diesel-electric hybrid propulsion used for regular routes Cornwall once operated trolleybuses with 16 Canadian Car and Foundry T-44 used from 1949 to 1970.