The mall is anchored by retailers Macy's, JCPenney, Dick's Sporting Goods, Primark, Burlington, and Best Buy.

The mall has a gross leasable area of 1,700,000 sq ft (160,000 m2)[1] and features 212 stores and restaurants as well as an 18-screen IMAX Regal Cinema theater.

Public transit is available via a major bus stop served by multiple Capital District Transportation Authority routes.

The initial proposal called for a $50 million mall on a 175 acres (71 ha) lot with six anchor stores, 100 vendors, a food court, and direct access from the Adirondack Northway.

The first public hearing on the project was attended by more than 300 speakers, the majority of whom opposed the projects on the grounds that it would destroy a large swath of the unique and ecologically sensitive Pine Bush, would contribute to the continuing urbanization of Guilderland, would cause traffic congestion, and would not provide the claimed economic benefits, among other objections.

In 1998, Pyramid attempted to double the mall footprint to 3,600,000 square feet (330,000 m2) for a new recreation facility, and sought to raze a nearby residential neighborhood for an 8-story hotel.

Among them are Maggie McFly's, Texas de Brazil, Funny Bone, 110 Grill, 5 Wits, Aloha Krab, and APEX.

[13][14][15][16][17] By 2023, since the government lockdown, Crossgates Mall has also announced several newest additions, among them are Earthbound Trading Co, Urban Outfitters, Lovesac, Lovisa, Offline by Aerie, Newbury Comics, Dry Goods, Primark, and REI.

The latter was to be developed on a lot that would require demolition of a "ghost neighborhood", consisting of homes Pyramid had purchased in the preceding two decades.