Customer equity is important because it reflects the potential future revenue that a company can generate from its existing customer base.
In deciding the value of a company, it is important to know of how much value its customer base is in terms of future revenues.
The greater the customer equity (CE), the more future revenue in the lifetime of its clients; this means that a company with a higher customer equity can get more money from its customers on average than another company that is identical in all other characteristics.
As a result, a company with higher customer equity is more valuable than one without it.
There are three drivers to customer equity, all of which refer to three sides of the same thing: Companies often attempt to gain more customers and increase revenues by improving customer equity.