[1] Digi Yatra utilizes facial recognition to verify passenger identities at various checkpoints, such as check-in, security, and boarding gates, without the need for physical documents.

Specific queues and check-ins have been set up in fifteen airports for passengers who have registered through the Digi Yatra app.

[8] The company was selected through the national start-up challenge conducted by NITI Aayog under Atal Innovation Mission (AIM).

Avinash Kommireddi, the CEO of Dataevolve solutions, had also been arrested for siphoning ₹36.5 crores of funds from Andhra Pradesh Police in an e-challan scam just a few months before this change.

[22][23][24] The Internet Freedom Foundation has raised concerns about the "privacy, surveillance, exclusion errors and lack of institutional accountability and transparency" with Digi Yatra.

[18][25] Privacy experts have said that Digi Yatra suffers from a poor governance structure and the lack of information and disclosures, despite it being a partly government-run service, have made it unreliable.