The presence of the digital divide is due to several factors that include age, location, and wealth, all of which can contribute to the gap in availability of information communication technology (ICT).
[3] Age, in respects to young vs. elderly, are a small factor when looking at the widespread lack of ICT (and capable users of such technology) within Malaysia.
[4][5] Though the elderly are recognized as one of several groups venerable to being lost to technology,[6] the aging population is not the main focus when looking at bridging the digital divide in Malaysia.
Location within the country, along with the wealth surrounding certain areas, however, play a larger role in either bridging or creating the digital divide in Malaysia.
[9] Since Vision 2020 was not started until 1991, this means there is a large group of Malaysian citizens who grew up prior to 1991 who have never been exposed to computer literacy education.
A study done by Shaheen Majid at the International Islamic University Malaysia found that there is direct relationship between people's highest level of education and their use of online learning resources.
Despite this, Malaysian government has been working for years to incorporate more Telecentres, general broadband accessibility, and the role of technology within schools.
[citation needed] Malaysian officials have recognized the importance and impact of Telecentres and have implemented at least 2,150 of the technology-rich centers throughout Malaysia.
The average percentage of a community with broadband access sits at a relatively low 67.2%.This percentage fluctuates greatly when looking at highly populated, urban areas (such as Kuala Lumpur at 115.7%) or at scarcely populated, rural areas (Sabah boasts a measly 52.8% broadband penetration rate).