[1][2][3] Launched in 2020, the Diia app allows Ukrainian citizens to use digital documents on their smartphones instead of physical ones for identification and sharing purposes.

On the sidelines of the 2023 World Economic Forum in Davos, USAID Administrator Samantha Power said the US hopes to replicate the success of Diia in other countries.

[7] Diia was first presented on September 27, 2019 by the Ministry of Digital Transformation of Ukraine as a brand of the State in a Smartphone project.

The web portal in turn expanded the number of available services to 27, including the ability to register a private limited company in half an hour.

[5][15] In March 2021, the Ukrainian parliament adopted a bill equating digital identity documents with their physical analogues.

[4][16] In September 2024, Diia launched an online marriage registration service, which can be beneficial especially for military personnel who spend much time on the frontline separated from their partners.

The UN E-government Development Index, which assesses the capabilities of governments to integrate its functions electronically, such as the use of internet and mobile devices, ranked Ukraine 69th in 193 countries surveyed in 2020.

Another factor is the readiness of its institutional infrastructure, which means that the government has its own organization which is solely focused on implementing the e-government project.

[25] For the second challenge, which deals with the system design, the success of Ukraine can be seen on the latest data of UNDP, where it shows a high increase in the E-participation index.

[27] In May 2020, the government presented Diia City headed by Oleksandr Borniakov, a large-scale project which would establish a virtual model of a free economic zone for representatives of the creative economy.

[28] It would provide for special digital residency with a particular taxation regime, intellectual property protection and simplified regulations.

[32] Diia City garners endorsement from the Ukrainian government, believing it will support the country's position in the IT market.