[14] eGain acquired Exony Limited, a multichannel analytics and contact center management company, in August 2014.

[13] The Analytics Hub has apps that provide reports on agent productivity, knowledge base use, interaction channel use, and customer journeys.

[citation needed] eGain provides cloud-based customer engagement software to B2C companies in the financial services, telco, retail, government, health care, and utilities sectors mainly.

[4][5] Among its first products was eGain Mail, launched in 1998 to help companies manage large volumes of customer emails.

[17][18] eGain has partnerships with large contact center infrastructure vendors like Cisco, Avaya, Amazon Connect.