[3] Between August 6, 2014, and June 12, 2017, 126 complaints were filed to the U.S. Food & Drug Administration (FDA) by customers who experienced reactions to EOS lip balm.

According to Buzzfeed News reports, “Affected consumers are eligible to receive either $75 for verified medical expenses, a $15 cash award, $20 worth of EOS products, or up to $4,000 depending on their injuries.

The final terms of the proposed EOS class action settlement were not disclosed, however, the company said it would include a warning on the lip balm packaging and the product website.

[6] The company later published on social media that its products are safe to use,[7] claiming their products are "hypoallergenic, dermatologist tested, made with the highest quality ingredients, meet or exceed all safety and quality standards set by our industry and are validated by rigorous safety testing conducted by independent labs".

[12] In March 2018, EOS launched an advertising campaign that provided free lip balm to customers of Kellogg's Special K products.