[10][11] According to Edgenuity executive vice president Michael Humphrey, testifying in court, the act was done "to open doors"; he intended to use Hubbard as a way to secure and engage future meetings with higher Legislative members.

State School board member Mary Scott Hunter emailed superintendent Tommy Bice about the matter in March 2015, only for him to never respond and retire less than a month later.

She also mentioned how the student-to-teacher ratio was off-balance due to the school's lack of employment and also blamed student struggles on the effects of COVID-19 on the system and education.

[21] In 2020, Digital Promise awarded Imagine Edgenuity's Courseware, Mypath, and Pathblazer services with the Research-Based Design Product Certification.

[22][23] During the time of the site's popularity during the pandemic, both parents and students complained how Edgenuity was frustrating, stating difficulties in loading, understanding concepts, and the inability to skip newly presented content.

According to Angie Richardson, a parent of a 13-year-old student interviewed by Buzzfeed News's Erik Carter, both virtual tutoring and emails were often slow and sometimes entirely unresponsive, and her child was ultimately required to return to brick and mortar due to falling behind.

[28] In addition, the nature of the standardization causes students who failed a test to receive a very similar set of questions on their second attempt, making it easy to guess answers via trial and error.

A study published by Slate Magazine showed that students using Edgenuity received, on average, 37 out of 50 identical questions during their second attempt to pass a test.