[12] In January 2018, following revelations that the name was not a public vote winner but selected by Transport Minister Andrew Constance, it was renamed May Gibbs.

This meant that the vessels were required to use the east side of the wharf, which is typically used by the Manly Fast Ferry, during low tide causing delays for both services.

[19] In December 2021 Transport minister Rob Stokes announced that the Freshwater-class ferry MV Narrabeen would have its engine rebuilt and would be returned to service due to the ongoing problems with the new Emerald-class vessels.

On 12 March 2022 it was announced that the vessels had been cleared to operate in swells of up to 4.5 metres (15 ft)s. On 26 September 2022, all Generation 2 Emerald-class ferries were removed from service after a near miss with the cruise ship Coral Princess, due to a steering fault.

The Generation 2 Emerald class were designed with wave piercing hulls to allow them to cross the Sydney Heads on days with high swells.