[4] Their support services include supported volunteer placements, a drop-in centre, epilepsy awareness training, an art therapy group and welfare benefits advice.

In September–October 2014, Epilepsy Outlook's headquarters, advice centre and art club moved around the corner to larger premises in The Arches, Park Road.

As well as their charity shops and advice centre they run special fund raising campaigns including, most recently, for a sensory room for Callum Smith.

[6] Three McDonald's restaurants got involved with the campaign,[9][10] raising £2,289,[8][11] and Hartlepool's High Tunstall College of Science donated over £5,000 worth of sensory equipment including multi-coloured fibre optic lights, bubble machines and specialist chairs.

[12] Before that they ran a campaign for a tumble form chair for two-year-old Talia Foster.