[1] The website and mobile app can be used to book airline tickets, hotel reservations, car rentals, cruise ships, and vacation packages.

[3] Starting the pandemic-hit 2020-21 season, Expedia struck the deal with the 2020 English champions, Liverpool F.C.

Customers complained of excessively long call times and being unable to get through to a representative.

[6][7] In August 2016, Buckeye Tree Lodge and Sequoia Village Inn, LLC filed a class-action lawsuit in California accusing the company and its partners of violating trademark rights of numerous independent hotel and motel establishments by running advertising implying that consumers could book reservations for those hotels on Expedia even though Expedia had no relationship with those hotels, in violation of the Lanham Act, and also falsely noting that hotels with which the company had no relationship were "sold out".

[8] In April 2021, the lawsuit was settled and the company promised not to engage in false advertising.