In her study of the role of xerography in urban cultures in this period, the anthropologist Kate Eichhorn recounts: At its height of popularity between the late 1980s and mid-1990s, Kinko's outlets in urban centres across North America were catch basins for writers, artists, anarchists, punks, insomniacs, graduate students, DIY bookmakers, zinesters, obsessive compulsive hobbyists, scam artists, people living on the street, and people just living on the edge.

Whether you were promoting a new band or publishing a pamphlet on DIY gynaecology or making a fake ID for an underage friend, Kinko's was the place to be.

Kinko's corporate headquarters was in Ventura, California for many years, but in 2002, the company relocated to Galleria Tower in Dallas, Texas.

To ease customer confusion during the transition period, many stores displayed a large purple sign in the window that said "Kinko's Printing Inside."

[12] The company's primary competitors in the crowded North American market include The UPS Store, Office Depot/OfficeMax, AlphaGraphics, Staples, Sir Speedy, and Vistaprint.

During the 2008–2012 global recession, FedEx Office subsequently withdrew from China, Japan, South Korea and the United Kingdom.

[13][14][15] On July 24, 2017, FedEx announced that its 24 Canadian stores, a manufacturing plant in Markham, Ontario, and its head office in Toronto, would be closing on August 18, 2017, after 32 years of operation with 214 employees being laid off.